Need help with Xbox One X issue. Odd issue. Thank you

Hello everyone,

I was playing my Xbox One X and the game froze. I could still access the on and off menu by holding down the center button the controller. But it would not turn off. So, I tried the button on the Xbox itself and it would not turn off right away. Eventually I just unplugged it. Once plugged back in it would turn on, but not show anything on the screen and would not turn off by the button unless you wait a few minutes. So, I unplugged it. I once got it to load the start up screen and it got stuck on the green screen with the Xbox logo. I turned it off and again waited a while and upon turning it back on I held the three buttons on the front and eventually got it to the rescue menu. I did a hard reset from there, erasing everything. System started back up and was fine, I installed a game and after a few hours when the game was done I went to play it and it wouldn’t load. I would get the error that the game took too long to load. Since then I try to turn it on again and its doing the same thing as before. Turns on but I don’t see anything on the screen. Upon pushing the button it turns off after like 2-3 min or unless I unplug it.

I am wondering if anyone knows what the issue is. I have a feeling its related to the hard drive.

System is 2 years old. I have it mounted behind the TV, in a spot that it gets a lot of air flow.

The system is not making any abrupt or odd noises.

System is updated.

I can answer your questions if you have any.

Thank you for your time.

It sounds like you have a bad HDD. I would start with replacing the HDD since it’s the easiest and cheapest thing to do.