I have had my PS portal since Feb 2024. I have used it a fair amount over the year, just playing games when the TV was in use etc… I am out of warranty so sony support canada basically said “you are on your own”
This past week, I was using it a lot, always turning it off after use, always making sure it was fully charged when not using it.
AND THEN… I tried to turn it on yesterday, and nothing. It wouldn’t turn on, so I thought that I must of left it on, so I will just plug it in, wait a bit then I will be good to go. Nope… the screen starts flashing, so I left it on charge, and I will worry about it later.
Hours later, same issue. The screen flashes and the portal won’t turn on.
Things I have tried:
- Hard reset by holding down the pause button for 10 to 30 to 60 seconds.
- Letting the battery seemingly run out. As in letting it flash then checking on it every 30min until it doesn’t flash anymore (thinking the battery was dead… it’s like a harder reset). No luck.
- Plugging it in to many different things to hopefully bring it back to life, PS5, PC, wall charger… All things I have done in the past with no issue! No luck.
- Tried different USB cables as well… No luck.
I am stumped… any thoughts?