PS4 Pro freezing and or restarting at PS Logo

Hello Everyone.

I need help I have no clue what to do you may be my last chance

I have a ps4 pro. It freezes at the ps logo on boot up 99% of time.
Weird thing is sometimes it also shuts down at this stage instead. When it does that you hear a kind of a snap or zap. It is almost like something component in the ps4 blew. Sounds like a electrical shock.

Once it shuts down. I try to start it up again and the ps4 beeps but doesn’t start up. Eventually I get it to boot up again. It freezes or shutsdown again like before. The led typically goes white.
So originally I thought it was a hard drive issue.

I reinstalled OS and it worked but the ps4 would not shutdown. I had to hold the power button for 10 seconds to shutdown.

Great! What’s next.

Eventually it started to freeze at the ps logo again. Nice back to square one.
I reinstalled OS again same exact weird result. ( it works, won’t shutdown then eventually freezes at ps logo then shuts down at ps logo.

I checked the hard drive. Did read right tests the whole 9. Hard drive is fine!
Deleted all partitions and reformated NTFS with a specialty program on my pc. Then reinstalled os on ps4. I Experienced the Exact same issue as before.

I Replaced Hard drive with a newer tested drive. Again exact same cycle of problems.
It can’t be the hard drive or OS. Seems safe to say.

I cleaned the system and the fan works so it can’t be over heating.
Could it be the power supply? The sound it makes does lead me to believe it’s a real possibility.
Is it the Apu?
Sata controller chip?

RAM model?

I honestly have no idea where to go from here Or if this even a fixable issue.

I got ripped of buying this used ps4 pro and I can’t even seem to fix it even after buying a new hard drive and spending days on this.

I spoke with technicians that do this kind of work all the time and they r baffled too.
I need help or this ps4 is going to learn to fly from a 2nd story window.

But if anyone has an idea on how to fix this its you.

I’ve watched many of your videos and you are a genius at diagnostics and repairs.

Please if there is anything you can do even if it is the advice that I should quit its not worth it please let me know.

I do minor repairs for fun as a hobby to keep console electronics out of the junk pile i do it for free for freinds, family and people that seek my help. I don’t make money at this and now as it turns out it looks like I am loosing more money.

The ps4 pro is in good shape otherwise I hate to just throw it away after all this time and money.

My Appologies for the super long description. I’m just at my witts end on this issue. i am sure the frustration is odvious.

This group may be my very last hope. I even tried several you tubers and so far either they don’t know or have not responded as of yet.

Derek

Hi. I am facing the same problems as yours. My ps4 is doing the exact actions as yours. I tried rebuilding database and installing system software update from safe mode, but nothing worked. When I turn it on, the screen barely turns blue and then it restart. I sorry for not having the answer for you problem, but I wanted to share this with you. If I find the answer I will announce it and you will be the first person to know.:heart:

1 Like

Well I appreciate the responce at least I know I am not alone.

Have you tried swaping out components like the power supply?
That is my next step.
However I believe it is a board issue.

Funny Thing is I may have just received the answer.
I have been doing a lot of research and I have reached out to some of the top technicians in this field as this issue is likely beyond me and I received the bellow email from a extraordinarily talented You tuber Tech.
It seems to be the most likely explanation.:

"sound you’re hearing could be the relay clicking to turn off the console. From the sounds of it you have an issue with power management, and the most common cause of that would be the southbridge. The CXD90036G, CXD90042GG and CXD90046GG are all notorious for failing. Sadly it’s impossible to know what model southbridge your console has without knowing the model number but it would be one of those 3, depending when yours was released.

The southbridge basically handles some power management as well as all input and output devices such as the hard drive, disc drive, ethernet, usb ports etc.

Hopefully this can help you figure out the issue.

Thanks very much

"

I just found out that that the problem might be from the database since the safe mode is working normally. And sometimes when I turn the ps4 on, after freezing it sais that “database was corrupted” and then it sais report problem. And while this is showing, the animation in the background is working normally, it does not lag at all. This means that the power supply is working normally and the main problem is from the database.

If this also happens to you try to rebuild database and if it did not work, try to initialize your ps4 after checking the problem at someone that is specialized in ps4. And after checking if any piece inside the ps4 is burned or broken. Because if any piece was burned or broken initializing the ps4 in safe mode will delete all your data and will not fix the problem.

Hopefully this helped you out and do not consider this as a solution to this proplem. Take your ps4 to someone spesialized before trying my solution.

Ya I have reinstalled or initialized several times.i appreciate the suggestion.
It works momentarily then fails again. It’s a complicated odd problem.