PS5 controller won’t connect only a ps4 controller

Has anyone come across an issue with there ps5 where none of your ps5 remote works. I tried connecting it wired removing them from my Bluetooth and re adding them, I also tried to the reset option on the back of the remote I even brought a new controller and still doesn’t work. This is very odd but it only works with a ps4 remote. I also tired factory resetting I even manually reinstalled the software update. I took it to a repair shop and they couldn’t figure it out either. I would send it to PlayStation but that’s my last option.

Would be interesting to know what a nor dump shows at 0x001C6000.
If you pair a new ps5 controller each time 8 bytes for the controller MAC are written there.